At 3rrm, the privacy of every player registered on our platform matters to us. This Privacy Policy explains precisely what personal data we collect, why we collect it, how it is processed and stored, who we may share it with, and what rights you hold over your own information.
These six principles underpin everything we do with your personal data. They summarise our approach — the full legal detail follows in the policy below.
All personal data held by 3rrm is stored on encrypted, access-controlled servers. Sensitive fields such as passwords and payment credentials are hashed or tokenised so that even internal systems cannot read the raw values. We conduct regular security audits to maintain industry-standard protection standards.
3rrm does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Where we share data with service providers — such as KYC verification partners or payment processors — it is strictly limited to what is necessary to deliver the service, under binding confidentiality agreements.
You have the right to request a copy of the personal data 3rrm holds about you at any time. You also have the right to request correction of inaccurate data or, subject to our legal retention obligations, deletion of your data entirely. Requests are processed within 30 days of receipt.
3rrm will only send you promotional emails, SMS notifications, or personalised offers where you have explicitly opted in to receive marketing communications during registration or via your account preferences. You can withdraw marketing consent at any time through your account settings or by contacting support.
We only collect personal data that is genuinely necessary for the purposes described in this Privacy Policy. We do not collect data speculatively or retain it beyond the periods required by our legal and regulatory obligations. Our data minimisation approach means you are not asked to share more than is needed to operate your account safely.
3rrm's data handling practices are designed to comply with the requirements of our internationally recognised gaming licence, applicable data protection legislation, and anti-money laundering regulations. We appoint a designated data protection contact responsible for overseeing compliance with this Privacy Policy across all operational areas of the Platform.
This Privacy Policy ("Policy") is issued by 3rrm ("3rrm", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at https://3rrm.org ("the Platform"). It describes how we collect, use, store, share, and protect the personal data of individuals who register for an account, visit the Platform, or otherwise interact with 3rrm's services.
By creating a 3rrm account or continuing to use the Platform after the effective date of this Policy, you acknowledge that you have read and understood this Policy. If you do not agree with any aspect of this Policy, you should discontinue use of the Platform and contact support to request account closure.
This Policy applies to all personal data processed by 3rrm in connection with the Platform, including data collected through the website at https://3rrm.org, any mobile-optimised version of the Platform, email communications, live chat interactions, and telephone or other written correspondence with 3rrm support staff.
This Policy does not apply to third-party websites, services, or applications that may be linked from the Platform or that interact with the Platform's payment or game-provider integrations. Those third parties operate under their own privacy policies, and 3rrm accepts no responsibility for their data handling practices.
Defined terms used in this Policy carry the same meaning as in 3rrm's Terms and Conditions unless otherwise stated here.
3rrm is the data controller responsible for the personal data collected through the Platform. As data controller, 3rrm determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently in accordance with applicable data protection obligations.
If you have questions about how your personal data is handled, or wish to exercise any of the rights described in Section 10, please contact our data protection point of contact at: . Please include "Privacy Request" in the subject line of your email so that your message is directed to the appropriate team.
3rrm collects the following categories of personal data, depending on how you interact with the Platform:
When you register for a 3rrm account, we collect your full legal name as it appears on your CNIC, your date of birth, your email address, your mobile phone number, and a username of your choice. This data is necessary to create and administer your account and to verify your eligibility to use the Platform.
As part of our Know Your Customer obligations, we may collect and process copies of your CNIC, a utility bill or bank statement as proof of residential address, and documentary evidence confirming the ownership of your registered payment method. KYC documents are processed through our authorised verification partner and are stored securely for the duration required by applicable anti-money laundering regulations.
We collect data relating to deposits, withdrawals, and wagering activity on the Platform, including transaction amounts in PKR, payment method identifiers (such as your JazzCash or EasyPaisa mobile number or masked card details), transaction timestamps, and transaction reference numbers. Full payment card numbers are never stored by 3rrm — card transactions are handled by our PCI-DSS compliant payment processor, who tokenises card data before it reaches our systems.
We record your wagering history, game session data, bet amounts and outcomes, bonus usage, and responsible gaming tool settings. This data is used for account management, dispute resolution, fraud prevention, and responsible gaming monitoring purposes.
When you access the Platform, we automatically collect certain technical data, including your IP address, browser type and version, operating system, device type and identifiers, referring URL, and pages viewed. This data is collected through server logs and cookies as described in Section 9.
We retain records of communications between you and 3rrm, including live chat transcripts, support emails, and any complaint correspondence. These records are kept to ensure continuity of service, to resolve disputes, and for quality assurance purposes.
The table below summarises the main data categories and their primary collection purposes:
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity & Registration | Name, DOB, email, phone, username | Account creation and eligibility verification |
| KYC Documents | CNIC copy, proof of address | Age and identity verification, AML compliance |
| Financial & Transactional | Deposit/withdrawal amounts, payment method tokens | Transaction processing, fraud prevention |
| Gaming Activity | Bet history, game sessions, outcomes | Account management, RG monitoring, dispute resolution |
| Technical & Device | IP address, browser, device ID | Security, fraud detection, platform performance |
| Communications | Chat logs, support emails | Customer service, dispute resolution, quality assurance |
3rrm collects personal data through the following means:
3rrm processes your personal data for the following purposes, each supported by a corresponding legal basis:
Where processing is based on legitimate interests, 3rrm has assessed that those interests are not overridden by your privacy rights and interests, having regard to the context in which data is collected and the safeguards applied.
3rrm does not sell your personal data to any third party. We share personal data only in the following circumstances and only to the extent necessary for the specified purpose:
We engage trusted third-party service providers who process personal data on our behalf under binding data processing agreements. These include: identity verification (KYC) providers, payment processors handling JazzCash, EasyPaisa, and bank transfer transactions, fraud detection and risk management services, cloud infrastructure and hosting providers, and customer support platform operators. Each processor is contractually prohibited from using your data for their own purposes.
3rrm's casino games are supplied by licensed third-party software providers. To facilitate gameplay, certain session-level data (such as a pseudonymous player token and bet amounts) may be transmitted to the game provider's servers to render the game and record outcomes. Game providers do not receive your name, CNIC, or contact details.
3rrm may disclose personal data to gaming regulators, licensing authorities, financial intelligence units, or law enforcement agencies where required to do so by applicable law, court order, or regulatory direction. We will notify you of such disclosure where we are legally permitted to do so.
In the event of a merger, acquisition, restructuring, or sale of all or part of 3rrm's business, your personal data may be transferred to the acquiring entity as part of the transaction. We will notify affected players via their registered email address before any such transfer takes effect and will ensure that the receiving entity is bound by privacy obligations no less protective than those in this Policy.
3rrm operates internationally, and your personal data may be transferred to and processed in countries other than your country of residence, including countries where data protection laws may differ from those applicable in Pakistan. Where such transfers occur, 3rrm ensures that appropriate safeguards are in place, such as binding contractual clauses with the receiving party that impose data protection standards equivalent to those applied by 3rrm.
In particular, where KYC documents or payment data are transmitted to third-party verification or processing partners located outside Pakistan, those transmissions are encrypted in transit using TLS 1.2 or higher, and the receiving parties are bound by contractual data protection obligations.
3rrm retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods required by our legal and regulatory obligations:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.
3rrm uses cookies and similar technologies on the Platform to ensure the site functions correctly, to remember your preferences, to detect fraudulent activity, and to understand how the Platform is used. The main categories of cookies we use are:
You may manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the Platform, including logging in and placing bets. 3rrm does not use third-party advertising or behavioural tracking cookies.
Subject to applicable law and our legitimate regulatory obligations, you have the following rights in relation to your personal data held by 3rrm:
To exercise any of these rights, please email with the subject line "Privacy Rights Request" and a clear description of the right you wish to exercise. We will respond within 30 calendar days. We may ask you to verify your identity before processing your request.
3rrm implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
While 3rrm applies industry-standard security practices, no electronic system is entirely immune to risk. In the unlikely event of a data breach that is likely to result in a high risk to your rights and freedoms, 3rrm will notify you via your registered email address without undue delay.
As part of our registration process, all new players are required to confirm that they are aged 21 or over. 3rrm further conducts CNIC-based age verification as part of the KYC process prior to approving any withdrawal request. Where 3rrm discovers or has reasonable grounds to believe that an account is held by a person under the age of 21, the account will be immediately suspended, all gaming activity will be voided, and any deposited funds will be returned to the originating payment method following investigation.
If you believe that a minor has registered a 3rrm account using false identity information, please contact us immediately at so that we can take prompt action.
3rrm may send you promotional emails, SMS messages, or in-Platform notifications about bonuses, new game releases, PSL cricket betting markets, seasonal promotions, and VIP programme updates, but only where you have given explicit prior consent to receive such communications during registration or subsequently via your account preferences.
You may withdraw your marketing consent and unsubscribe from all promotional communications at any time by:
Withdrawal of marketing consent does not affect your ability to use the 3rrm Platform or receive transactional and account-related communications, such as deposit confirmations, withdrawal notifications, and KYC status updates, which are sent on the basis of contractual necessity rather than consent.
3rrm reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or our gaming licence obligations. Where a material change is made, we will notify you via your registered email address and display a prominent notice on the Platform at least 14 days before the change takes effect.
Your continued use of the Platform following the effective date of any revised Policy constitutes your acknowledgement of the updated terms. The current version of this Privacy Policy is always accessible at https://3rrm.org/privacy-policy. The "Last Reviewed" date at the top of this page indicates when the most recent revision was published.
If you have any questions, concerns, or complaints about how 3rrm processes your personal data, please contact us in the first instance by emailing with "Privacy" in the subject line. We will acknowledge your query within 48 hours and aim to provide a substantive response within 30 calendar days.
If you are not satisfied with our response to your privacy concern, you have the right to escalate your complaint to the relevant supervisory authority or data protection regulator under the laws of 3rrm's licensing jurisdiction. Details of the applicable regulator are available upon request from 3rrm support.
For account security concerns, suspected unauthorised access, or urgent responsible gaming requests, please use the live chat channel available within the 3rrm Platform for the fastest response.
Now that you understand how 3rrm handles your data, discover our full range of games, PSL cricket betting markets, and exclusive VIP promotions — all in PKR.